Complaint and Grievance Fundamentals and Strategies

A close-up of a "Customer Complaint Form" on a blue clipboard, with fields for complainant details, complaint details, and a daytime contact number. A black and gold fountain pen rests diagonally across the form. The clipboard is placed on a wooden surface.

In a recent symposium, healthcare professionals gathered to address a topic that can feel uncomfortable but is essential for improvement: complaints and grievances. Far from being just regulatory checkboxes, these […]